Thanks for shopping with Impact Guns. Here's everything you need to know about pricing, orders, cancellations, and returns. By placing an order you agree to these policies.
Pricing & Orders
We work hard to keep our pricing accurate, but occasionally errors happen. If we catch a pricing mistake on your order:
- If the correct price is lower, we'll charge you the lower amount and ship your order.
- If the correct price is higher, we'll contact you before proceeding — or cancel and fully refund your order.
Adding items to your cart does not lock in a price. Prices are only reserved once your order is placed.
Cancellations
Need to cancel? Contact us as soon as possible:
- Email: sales@impactguns.com (allow 2 business days for a response)
- Phone: 800-917-7137 (Mon–Fri, 9am–5pm MST)
Please note:
- Orders that have already shipped cannot be cancelled.
- Orders being actively packed or in transit from our distributor are subject to a 10% restocking fee if cancelled.
- Firearm purchases are final once picked up from your FFL dealer.
- Ammunition purchases are final upon delivery.
Returns
Firearms and ammunition sales are final — these items cannot be returned or exchanged.
For all other items:
- Must be returned within 30 days of purchase.
- Must be in new, unused, original condition with all original packaging.
- Subject to a 10% restocking fee.
- Return shipping is the customer's responsibility, unless our fault. We may provide a return label once your return is approved.
- Original shipping charges are not refunded.
How to Request a Return
- Log in to your account at impactguns.com and click "Request Return" on your order.
- Or email sales@impactguns.com with your order number and reason for return.
- A team member will respond within 2 business days.
Questions? Call 800-917-7137 (Mon–Fri, 9am–5pm MST) or email sales@impactguns.com