What can I return?
You may return most new, unopened items sold by Impact Guns within 30 days of delivery for a full refund. Our 30 day return policy does not apply to the following items: firearms, black-powder guns, ammunition, gunpowder and primers. If for some reason a firearm cannot be picked up from the destination dealer, then the customer will be responsible for return freight charges and a 6% restocking fee. NFA (Class 3) items are excluded. Please see "How to Order" for more info on NFA items.
How do I start the return process?
Go to your account and to the right of each order you will find a "Request Return?" link. Click this link to initiate a Return Request. We will review your request for a return and get back with you within 2 business days. If you prefer you can send an email to: email@example.com.
When will I get my credit or return?
Most returns are fully refunded in 3-5 days after we receive and process the return. It may take longer for the credit to appear in your account depending on your bank. Most items that are in stock ship within 3-5 days after receipt of your returned item, but may take longer depending on availability.
What about damaged/incorrect items?
If you received a damaged, defective, or incorrect item, we’ll ship you a replacement of the exact item upon receipt of the damaged or defective item. We will send you a return shipping label for the return. To request a return authorization, please go to your account, and there is an option to request a return authorization for your purchase or, you can send an email to: firstname.lastname@example.org.
What about return shipping costs?
If a return is due to an Impact Guns error then we will pay return shipping costs, otherwise the customer is responsible for any return shipping costs. If Impact Guns is replacing a returned defective or incorrect item, Impact Guns will ship you a replacement item at no shipping cost. Please use a trackable shipment method and insure appropriately.
Firearms Lifetime Guarantee
Impact Guns offers a lifetime guarantee of firearms. We guarantee to replace or repair any defective firearm for the life of the original purchaser. For details, see our Lifetime Warranty Policy.