Incorrect items: If a product is not the product that you ordered, Impact will either replace the product or give you a full refund if returned within 10 days of receipt. Impact cannot replace products that have been used, unless they are covered under the manufacturer's warranty, you will send these items directly to the manufacturer for replacement. Note: We do not accept refunds on scopes, binoculars, flashlights, software, DVD’s or hearing protectors. Special Order Items may not be returned.
Firearms are non-returnable and non-refundable. However, to insure your satisfaction with your new firearm, we offer a Lifetime Warranty on all new firearms. (See the Lifetime Warranty section for details.)
Manufacturer Warranty & Service: In some cases, it may be best to send your firearm directly to the manufacturer for repair or adjustment. Some manufacturers offer superior service and we may direct you in this regard, depending on the brand.
Used Gun Purchase (Buy Back): At our discretion, we may offer to buy a firearm, at a price to be determined by Impact Guns.
Electronic Devices, Hearing Protectors, Lasers, Rangefinders, Lights and other electronic devices are covered by the manufacturer, and must be returned to the manufacturer for repair or replacement.
No refunds or returns are accepted on these types of items. We only carry Electronic Devices that are covered under warranty by a reputable manufacturer.
Please consult your owner’s manual for warranty information, or call us for instructions.
If you are not satisfied with your Accessory Product (other than exceptions such as firearms, electronic devices, optics etc.), you may return it within 10 days for a full refund, less shipping costs (and fees) and restocking fees (20% minimum restocking fee*). Item must be unused and in 100% original condition with all labels and papers intact. You must have a 'Return Authorization Number' (RMA) before returning the item. Contact us by phone or email for an RMA- BEFORE YOU RETURN THE PRODUCT! Accessories include (but are not limited to): Holsters, Belts, Knives, Cleaning Supplies, Firearm Add-Ons. *Restocking fees: All returns will be charge a twenty percent restocking fee. Left Handed Items are special order items, and are not returnable. Left Handed Orders May Not Be Cancelled.