We normally ship to you within 2-3 days unless an item is out of stock.
You may call our Customer Service line for approximate lead times. Please note that all leadtime are estimates. Please also note that some items are unique, hard to obtain, or one-of-a-kind, so Impact reserves the right to cancel your order should an item not be available to ship.
We do not guarantee that boxes and cases will arrive intact (damaged goods are reported to the carrier). We do insure the contents against loss and damage.
We will not charge your credit card until your product ships, except for certain special orders.
We ship FedEx and US POSTAL and the new hybrid combined shipping programs (Fed-Ex to USPS then to your Home, etc). If you need faster shipment, we can ship 2nd Day or Next Day for an extra charge. Alaska and Hawaii residents - your order MUST ship 2nd day or faster. Products that have free shipping only applies to the lower 48 states.
We make every effort to get your order shipped as fast as possible. In some circumstances, especially during sales and after weekends, we may not get your order shipped in the time specified. Please rest assured that we will ship your item as soon as we can.
Incorrect items: If a product is not the product that you ordered, Impact will either replace the product or give you a full refund if returned within 10 days of receipt. Impact cannot replace products that have been used, unless they are covered under the manufacturer's warranty, you will send these items directly to the manufacturer for replacement.
We do not accept refunds on scopes, binoculars, flashlights, software, DVD’s or hearing protectors.
Special Order Items may not be returned