Incorrect items: If a product is not the product that you ordered, Impact will either replace the product or give you a full refund if returned within 10 days of receipt. If there is a problem with your firearm contact us BEFORE leaving the dealer with your purchase. ANY failed background check will result in a 20% restocking fee plus all applicable shipping fees. Firearms returned for ANY reason, MAY be subject to a 20% restocking fee plus all applicable shipping fees.
Once a firearm is picked up from your dealer it is non-returnable and non-refundable. However, to insure your satisfaction with your new firearm, we offer a Lifetime Warranty on all new firearms. (See the Lifetime Warranty section for details.)
Ammo: for safety and insurance reasons we are not able to accept returns on any ammo.
Used Gun Purchase (Buy Back): At our discretion, we may offer to buy a firearm, at a price to be determined by Impact Guns.
Scopes, binoculars, flashlights, software, DVD's, electronic Devices, Hearing Protectors, Lasers, Rangefinders, Lights and other electronic devices are covered by the manufacturer, and must be returned to the manufacturer for repair or replacement. No refunds or returns are accepted on these types of items. We only carry Electronic Devices that are covered under warranty by a reputable manufacturer.
Please consult your owner’s manual for warranty information, or call us for instructions.
If you are not satisfied with your Accessory Product (other than exceptions such as firearms, electronic devices, optics, and the above listed items), you may return it within 10 days for a full refund, less shipping costs (and fees) and restocking fees (20% minimum restocking fee*). Item must be unused and in 100% original condition with all labels and papers intact. You must contact us before returning the item.
We of course understand there are always going to be exceptions to any rule, so contact us if you have any questions. Fine Print: WE WILL TRY OUR BEST TO MAKE YOU HAPPY AND MAKE YOU A RETURN CUSTOMER!