I got one of these brand new. At first it shot alright but I soon started to get a stove pipe every other round. I called them and they gave me a new magazine completely free to try it out. It didn't work. I tweaked it and used different ammo and no matter, what it would always jam some how. Not only that but this trigger pull is absolutely ridiculous. You have to pull so hard, even for a double action, that it gets very difficult to aim and it is already a tiny gun. Ergonomics are also trash as the fit on the plastic grip is not comfortable at all, the weight is off because it's top heavy, and there was no good way to hold it. No matter what it just did not feel good in my hand. Overall the gun was awful but it did have one saving grace. Customer service. I shot this gun for a bit trying to break it in or get used to it and it just never happened. After all of that I called Cobra with my situation and they agreed to send me a different gun. Can you believe that!? They sent me their Shadow and I completely customized it the way I wanted it and they sent it out to me. I wrote a review on that gun too. At the end of the day, this gun is atrocious and you can spend 260 bucks on way better fire arms, but Cobra has incredible customer care. That's why it got a 2 and not a 0.